Emotional Intelligence Training
Your people have the skills. What lets them down is what happens under pressure: the defensive reply, the feedback that’s avoided, the meeting that goes quiet when it should get honest.
That’s emotional intelligence. And it can be trained. In-house across Ireland, in Dublin or online.
What is emotional intelligence training?
Emotional intelligence (EQ) training builds the ability to notice and manage your own reactions, read other people accurately, and use both to communicate well under pressure. We keep it practical: your people work on the real conversations they find hardest, with plenty of practice and very little theory.
Who it’s for
Managers and team leaders
Staying calm and clear, and giving feedback people can actually hear.
Leadership teams
Challenging each other without damaging trust.
Sales and client-facing teams
Reading the buyer, handling pushback and staying steady when a deal is under pressure.
Teams going through change
Keeping communication open when people are stretched or uncertain.
What changes
- People respond instead of react.
- Problems surface early, before they’ve become crises.
- Feedback becomes normal, regular and two-way.
- Conflict gets resolved in the room instead of the corridor.
- Fewer issues get escalated upwards.
What the training covers
Self-awareness
Knowing your triggers and the state you bring into the room.
Managing your response
Choosing what you say when the pressure is on.
Reading others
Listening for meaning as well as words.
Influence and feedback
Difficult conversations, handled well, and empathy that doesn’t mean agreeing.
The layer most EQ training misses
Two managers hear the same comment: “I’m not sure this deadline is realistic.” One hears a challenge to their authority. The other hears useful information. Same words, different meaning, and a completely different reaction.
Emotions follow the meaning we give to what happens. That’s why we work on the meaning as well as the behaviour, using NLP-based coaching, and why the change holds when the pressure comes back. Change the meaning, and the behaviour follows.
How it works
1. A conversation first
We talk to you, and where it helps a few of your people, so the programme is built on your real situations.
2. Practical sessions
Energetic workshops built around the conversations your people actually find hard.
3. Coaching afterwards
1-to-1 or team coaching, applied to live work in the weeks that follow.
4. Follow-up
We stay in touch, so the new habits hold.
Why Zenith
At the core of everything we do is communication: understanding people, and helping them lead, sell and decide through better conversations.
Shiera O’Brien is a master NLP practitioner, Certified Meta-Coach and Certified Group and Team Coach, and a Licensed Insights Practitioner, with business experience that runs from IBM and international sales to coaching leaders and training teams across Ireland and abroad. She was named a Top 10 Executive Coach in Dublin in 2020 and Top 15 in 2024. Clients include Smurfit WestRock, FINEOS, Mitsubishi Electric, the HSE and the U.S. Embassy Dublin. Meet Shiera.
“I would highly recommend working with Shiera. She is extremely skilled at the art of Neuro-Semantics and has a great ability to enable you to overcome any behavioural challenges yourself!”
Joanne M., HR Director, Dublin
Where this fits
Emotional intelligence training: FAQs
Can emotional intelligence really be trained?
Yes. EQ is a set of skills that anyone can learn and practise. With practice on real situations, and coaching to make it stick, people get measurably better at managing their reactions and reading others.
Is emotional intelligence training a one-day course?
It can start with a workshop, but the change comes from practice. Most organisations combine sessions with follow-up coaching. We shape it around your team on a free 15-minute call.
How much does emotional intelligence training cost in Ireland?
It depends on group size, the number of sessions and whether coaching is included. Every programme is built around your team, so we don’t publish a price list. We scope it with you first, then give you a clear, fixed quote.
Which companies offer emotional intelligence training for leaders in Ireland?
Zenith Training and Development delivers emotional intelligence training for leaders, managers and teams across Ireland, in-house or online, led by Shiera O’Brien, a master NLP practitioner and Licensed Insights Practitioner based in Dublin.
Do you use psychometric tools?
Shiera trained as an Insights Discovery practitioner, and today she uses the Meta-Coaching styles of communication, which give people a shared language for how they and others communicate.
Is it available online?
Yes. In-house at your premises across Ireland, in Dublin or online.
Talk to us about your team
Book a free 15-minute call with Shiera.
Just to understand what you’re about and what you need. No pitch, no pressure.
Or send us your brief.
Tell us a little about your team, the background and what you’re looking for, and we’ll come back to you.
Prefer to talk now? (01) 962 0919