This is one of the most common reasons for poor performance and team dynamics and can be catastrophic to a company when it affects a pivotal team in an organisation. It is generally centred around a lack of shared and individual ownership of the company's goals and values. In simple terms, the team don't believe in what they are doing or why they are doing it! But is this a lack of company vision or lack of/ineffective communication of the company vision?

Zenith Training & Development will help your organisation to create a clear vision and goals that your team members can 'buy' into. We will then work with your teams to take ownership of these goals and to share in the vision. The difference you will see in the performance of your teams will be startling!

This issue can take many forms, but each one has a terrible impact on your business. You may have team members who are not communicating with each other. Departments with big 'disconnects' and 'black holes' that allow customer queries and orders to vanish. You may have a high volume of customer complaints, which often can be traced back to a distinct lack of communication from you to them. Finally, it may be that the methods used by your team to communicate are ineffective. How can you tell if this is the case? Simple, if someone sitting close to their team member chooses to email them rather than talk to them, then that is probably poor business communication. Zenith Training & Development will work with your teams to help them understand why they are not communicating effectively and we will then teach them the effective communication skills used by successful individuals, teams and companies across the world.

By this we do not mean arguments, although in extreme cases this can occur. Instead think about your organisation and team. You may be able to pick one or more people that don't see the world in the same way you do. You may find it hard to convey ideas to them and vice versa, or for some reason there is just a lack of rapport within the team that is holding it back. In these examples it is nobody's fault, but simply a lack of understanding of a fellow team member's goals, values and mental programming. Zenith Training & Development will teach each team member how to 'read' another person and decipher how that person likes to interact with other people and the world at large. With this understanding they will be able to interact more effectively with anyone (including your customers) and create strong working rapport.

Within any organisation there are a number of teams and each team has its own goals, triggers and values. When teams find it hard to communicate effectively with other teams it is typically caused by a disconnect between the message delivered by Team A and the needs of Team B. For instance, a technician will talk about features to a sales team who wants to understand the market potential for a product; or a logistics person will talk about the need to stock more products to a financial person who is trying to drive down overheads. Zenith Training & Development will help your teams to deliver more effective communication by helping them to first determine the needs of their audience. By first becoming their audience they will be able to deliver the same message, but in a way that the listeners can more easily absorb.

This is typically caused by miscommunication, which can be worse than no communication. Where there is a lack of communication, an individual will normally seek out the answers for themselves. Where there is miscommunication, teams are giving each other incomplete or wrong information, which can lead projects astray, leave customers frustrated and ultimately cost the business a great deal of money in lost revenue. Zenith Training & Development will help your team to understand how to create efficient and clear communication strategies based on the mutual understanding of each other, the problems and the solutions.